TERMS & CONDITIONS/FREQUENTLY ASKED QUESTIONS

Does the event ever get cancelled due to bad weather?

The event will always go ahead, even in bad weather. Check the weather in advance and be prepared. Screenings will only be cancelled if the weather conditions present a danger at the screening time. Patrons accept the risk that weather they consider unsatisfactory may occur on the night, and tickets will not be exchanged or refunded unless the screening or event is cancelled by Spectrum Screen Events.

Can I bring food and drink?

You can bring picnics with you to outside events. However due to the nature of our venues glass bottles are not permitted. We always have food & drink stalls at our events, should you wish to purchase anything during the event.

Indoor events, no food or drink  is allowed to be brought into the venue.

 

Can I bring something to sit on?

Yes bring a chair or blanket to outdoor venues. If you do bring a chair, the ushers will direct you to sit towards the back so that people on blankets can see.

Indoor events, seating is provided.

Drive-In events you are not permitted to watch the screening outside of your vehicle for safety reasons.

 

Can I bring a dog to the screening or event?

No dogs are not permitted at our events out of respect to other audience members.

 

Are there toilet facilities?

Yes, all of our events have toilet facilities. If you require disabled toilet facilities then please inform us prior to the event.

 

Can I bring children?

Children are permitted, but be aware that we must adhere to the certification of the film and we may have to check to ensure audience members are of a suitable age. Please ensure you have documentation with you if you or your child appear younger that the film certification.

 

Is the site wheelchair accessible?

Most sites are accessible with a wheelchair, but if you contact us in advance of the screening we can ensure a site visit is carried out. 

Can I buy a ticket at the venue?

Outdoor & Indoor events and cinema, if the event is not sold out then tickets will be available to purchase on the door.

Drive in you can only purchase in advance, so no option is available to buy on the door.

Coming with a group, can we sit together?

Indoor & Outdoor events and cinema, it is advised that you arrive with the people that you want to sit with or to arrange for each other to hold your seats, the seating or areas are allocated on a first come, first served basis, unless you have special requirements. If this is the case please contact us and we will work on ensuring the event delivers what you need. 

Behaviour Policy

We have a strict behaviour policy for all people that encounter us, we must behave respectfully towards all people at all times and that respect is expected in return, we reserve the right to evict anyone whom doesn’t behave in that manner or is putting any health and safety at risk.

 

PRIVACY POLICY

 

This privacy policy sets out how Spectrum Screen Events Ltd uses and protects any information that you give Spectrum Screen Events Ltd when you use this website.

Spectrum Screen Events Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Spectrum Screen Events Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 02/2017.

What we collect

We may collect the following information:

  • name and contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@spectrumscreenevents.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information .

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Spectrum Screen Events Ltd, 2 Priors Way, Coggeshall, Essex, C06 1TW].

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.